Shipping & Returns
Shipping
Shipping is free on every order within the United States — no minimum spend. Orders are processed within 1–3 business days.
| Method | Delivery time | Cost |
|---|---|---|
| Standard (US) | Typically 5–10 business days after processing | Free |
Every order includes a tracking link, emailed to you as soon as it ships. We currently ship to US addresses only.
Returns
Every FurGone order is covered by our 30-day money-back guarantee. If it isn't the easier clean-up you hoped for, let us know within 30 days of delivery.
- Contact us through the contact page and choose “Returns & exchanges”, including your order number
- We'll reply by email with the next steps
- Once your return is approved, your refund goes back to your original payment method
Exchanges
Arrived damaged or not working as it should? Message us with a photo and your order number and we'll make it right with a replacement or a refund.